APPLIES TO:
Oracle Payables - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]Oracle Cost Management - Version 11.5.10.0 to 12.1.3 [Release 11.5 to 12.1]
Oracle Work in Process - Version 11.5.10.0 to 12.1.3 [Release 11.5 to 12.1]
Oracle Process Manufacturing Financials - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Oracle Order Management - Version 11.5.10.0 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
GOAL
The Diagnostics Apps Check is fundamental for Oracle Support to determinate customer file versions for specific products, most of known problems has patches and documentation associated that Oracle support will need to compare, so we encourage you to provide the Apps Check every time that you open a Service Request with Oracle Support.
This Report apply for versions 11i and R12, please see the instructions below.
This Report apply for versions 11i and R12, please see the instructions below.
SOLUTION
1) Log into your instance with user and password
2) Choose the Order Management or Purchasing responsibility

3) Go to Reports, Requests
4) Choose Run Requests > Single Request

5) At this point, you should be positionated in the Submit Request form, inside the frame Run this Request fill in Name field the value:
Diagnostics: Apps Check

6) Now you should get a Parameters window, now you can choose five application product to get the information. As an example we are using WIP, Inventory, Costing and Process manufacturing, you can use your own preferences:

7) Click in OK, Submit your request and get your Apps check and upload it to My Oracle Support (MOS) as required.
2) Choose the Order Management or Purchasing responsibility
3) Go to Reports, Requests
4) Choose Run Requests > Single Request
5) At this point, you should be positionated in the Submit Request form, inside the frame Run this Request fill in Name field the value:
Diagnostics: Apps Check
6) Now you should get a Parameters window, now you can choose five application product to get the information. As an example we are using WIP, Inventory, Costing and Process manufacturing, you can use your own preferences:
7) Click in OK, Submit your request and get your Apps check and upload it to My Oracle Support (MOS) as required.